Introduction
At FitLife Blog, we strive to provide high-quality fitness content, products, and services. This Refund Policy outlines our procedures regarding refunds for purchases made through our website.
By making a purchase on our website, you agree to be bound by this Refund Policy. Please read it carefully before making any purchases.
Digital Products and Subscriptions
E-books, Workout Plans, and Other Digital Downloads
Due to the nature of digital products, all sales of e-books, workout plans, meal plans, and other downloadable content are generally final and non-refundable once the download has been initiated or the access has been granted.
However, we understand that issues can arise. If you experience technical difficulties accessing or downloading your purchased digital product, please contact our customer service team at [email protected] within 7 days of purchase, and we will work to resolve the issue or provide a refund at our discretion.
Premium Content Subscriptions
For monthly subscriptions to our premium content:
- You may cancel your subscription at any time through your account settings or by contacting customer service.
- Cancellation will take effect at the end of your current billing cycle.
- We do not provide partial refunds for unused portions of a subscription period.
For annual subscriptions to our premium content:
- If you cancel within 14 days of the initial purchase, you may request a full refund.
- After 14 days, we may provide a prorated refund at our discretion, based on the remaining time in your subscription period.
- To request a refund for an annual subscription, please contact us at [email protected].
Online Courses and Coaching Services
Online Courses
For any online courses offered through FitLife Blog:
- We offer a 14-day money-back guarantee from the date of purchase.
- To be eligible for a refund, you must not have completed more than 25% of the course content.
- Your refund request must include the reason for dissatisfaction with the course.
- To request a refund, please email [email protected] with your order details and reason for the refund request.
Personal Coaching Services
For personal coaching or consultation services:
- If you need to cancel a scheduled coaching session, you must provide at least 24 hours' notice to be eligible for a refund or rescheduling.
- Sessions canceled with less than 24 hours' notice will not be refunded.
- For coaching packages, if you wish to cancel after your initial session, we may provide a prorated refund for unused sessions at our discretion.
- If you are dissatisfied with your coaching experience, please contact us at [email protected] to discuss potential solutions or partial refunds.
Physical Products
For any physical products we sell (merchandise, fitness equipment, etc.):
Return Eligibility
- Items must be returned within 30 days of delivery.
- Products must be unused, in the same condition that you received them, and in their original packaging.
- A receipt or proof of purchase is required for all returns.
Return Process
To initiate a return:
- Contact us at [email protected] to request a return authorization.
- We will provide you with return shipping instructions.
- Ship the items back to us following our instructions.
- Once we receive and inspect the returned item, we will notify you about the status of your refund.
- If approved, your refund will be processed to the original method of payment within 10 business days.
Return Shipping Costs
The customer is responsible for return shipping costs unless the return is due to our error (you received an incorrect or defective item).
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 7 days of receiving the product.
- Provide photos of the damaged or defective item.
- We will arrange for a replacement or refund, including return shipping costs.
Events and Workshops
For any in-person or virtual events, workshops, or webinars:
Cancellation by Customer
- Cancellations made 14 or more days before the event date are eligible for a full refund.
- Cancellations made 7-13 days before the event date are eligible for a 50% refund.
- Cancellations made less than 7 days before the event date are not eligible for a refund.
- You may transfer your registration to another person at no additional cost by notifying us in advance.
Cancellation by FitLife Blog
If we cancel an event:
- You will receive a full refund of your registration fee.
- We are not responsible for any other expenses you may have incurred, such as travel or accommodation.
- We may offer the option to transfer your registration to a rescheduled date or a similar event instead of a refund.
How Refunds Are Processed
When a refund is approved:
- For credit/debit card payments, refunds will be issued to the original payment method.
- For PayPal payments, refunds will be sent to your PayPal account.
- Processing times for refunds typically take 5-10 business days, depending on your payment provider.
- Shipping costs, handling fees, and any applicable taxes are generally non-refundable, except in cases where products are defective or incorrectly shipped.
Exceptions and Special Circumstances
We understand that exceptional circumstances may sometimes require exceptions to our standard refund policy. For situations not covered by this policy, please contact us at [email protected], and we will address your concern on a case-by-case basis.
FitLife Blog reserves the right to:
- Modify this refund policy at any time. Changes will be effective immediately upon posting to our website.
- Refuse refunds if we suspect fraud or misuse of our refund policy.
- Offer store credit or alternative solutions instead of monetary refunds in certain situations.
Contact Us
If you have any questions about our Refund Policy, please contact us:
- By email: [email protected]
- By phone: +446971906184
- By mail: 3 Ava Meadows, Amberchester CH45 7RH, United Kingdom
We will respond to all inquiries within 2 business days.
